Shipping Safe Educational Toys in Canada and Worldwide!

A promise of fun, a lick of interest
a whiff of good luck, pernickety clack
Shipping is the game;
Peter, Paul, Perry and Alfred are the names
Shipping toys, will never be the same...

 

Ape 2 Zebra ships fantabulous toys to children worldwide. We are located in a small village in Ontario, Canada and shipping is calculated on a sliding scale, the more you shop the lower the shipping cost.  Shipping cost is therefore determined on the size of your order and your shipping destination.

 

Shipping timelines are estimates in the number of business days the parcel will take to arrive at it's destination once it is shipped.  These are estimates,  based on shipping to major city centers. If you live rural or far from a major city center you may want to add a day or two to the estimate provided.
Also note that since our shipping rates are based on shipping to major city centers. If we quoted you a rate but the actual shipping is substantially more, we will contact you to let you know if your shipping costs will be higher than what was charged during the time you placed your order.

 

All you need to do is place your order and Peter, Paul, Perry and Alfred will take care of the rest!

 

What is my Shipping Cost?

The quickest way to get your shipping cost is to:
  1. Add the toys you want into your cart,
  2. go to your cart and
  3. use the "Get shipping estimates" calculator.

 

Small Parcels - US Air

Ape 2 Zebra is able to ship small items to the US via Small Parcel Air.  This rate availability is determined by the size and quantity of small items on your order.  2 Baby Rattles or 2 Toddler Puzzles would qualify for small parcel shipping for example.  Again, the easiest way to check is to add the item(s) to your cart and check the shipping rate on the Shopping Cart page.

Stackers via Letter Mail

Ape 2 Zebra can ship up to 3 small stackers for the Birthday Rings via letter mail both to the US and Canada.  This is a great shipping option if you want to just order a few stackers and not have to pay a lot of shipping.

Free Shipping

Ape to Zebra Toys is pleased to offer free expedited shipping (via Canada Post) for qualifying orders.  Free shipping is calculated based on your order total and the shipping destination:
  • Gift Cards are not counted towards your product total for free shipping calculation
  • Promotions and coupon codes are applied first before free shipping is calculated
  • Tax (if applicable) is not included in the order total for free shipping.
  • Free shipping is not offered on parcels shipping outside of Canada
  • Free shipping is not offered on parcels shipping in Canada to: Nunavut, Northwest Territories or Yukon

 Free shipping order totals and delivery timeline estimates:

CANADA

Province/State

Order Total for Free Shipping

Delivery Timeline

(Business Days from the time the package is shipped)
Ontario

Free standard shipping on $75 and up

Standard: 2-4 Business Days

Express:  2 Business Days

Courier:   1-2 Business Days

Alberta Free standard shipping on $150 and up

Standard: 6-7 Business Days

Express:  3-4 Business Days

Courier:   2 Business Days

British Columbia Free standard shipping on $150 and up

Standard: 7-9 Business Days

Express:  3-4 Business Days

Courier:   2 Business Days

Manitoba Free standard shipping on $125 and up

Standard: 4-5 Business Days

Express:  3 Business Days

Courier:   2 Business Days

New Brunswick Free standard shipping on $150 and up

Standard: 5-6 Business Days

Express:  3-4 Business Days

Courier:   2 Business Days

Newfoundland and Labrador Free standard shipping on $150 and up

Standard: 6-7 Business Days

Express:  3-4 Business Days

Courier:   2-4 Business Days

Northwest Territories Free shipping not offered

Standard: 7-8 Business Days

Express:  4-5 Business Days

Courier:   3-4 Business Days

Nova Scotia Free standard shipping on $150 and up

Standard: 5-6 Business Days

Express:  3-4 Business Days

Courier:   2-3 Business Days

Nunavut Free shipping not offered

Standard: 7-9 Business Days

Express:  3-5 Business Days

Courier:   3-4 Business Days

Prince Edward Island Free standard shipping on $150 and up

Standard: 5-6 Business Days

Express:  3-4 Business Days

Courier:   2-3 Business Days

Quebec Free standard shipping on $75 and up

Standard: 3-5 Business Days

Express:  2-3 Business Days

Courier:   1-2 Business Days

Saskatchewan Free standard shipping on $125 and up

Standard: 5-6 Business Days

Express:  3-4 Business Days

Courier:   1-2 Business Days

Yukon Territory Free shipping not offered

Standard: 8-9 Business Days

Express:  4-5 Business Days

Courier:   3-4 Business Days

 

USA

 Free shipping is not available to parcels shipped outside of Canada.

Shipping timelines to the USA is anything between 7 and 10 Business Days once the parcel is shipped.

New York:  

Standard: 7 Business Days

Express:  5 Business Days

Courier:   1-3 Business Days

Texas

Standard: 9 Business Days

Express:  5 Business Days

Courier:   2-3 Business Days

 

Shipping Methods

Ape to Zebra Toys uses Canada Post for all our shipping needs. At the US border, Canada Post will hand the package over to USPS (United States Postal Service) for delivery in the US. US customers can use the same tracking number that they got when the package was shipped ,to track the progress of their package on www.usps.com once the package crosses the border. US customers (the recipient) will be responsible for all duties and taxes charged by the US border authorities. Usually USPS do not charge any brokerage fees and UPS do charge additional brokerage fees. Ape to Zebra Toys will not pay for any refused parcels to be returned to us and if a parcel is refused the billing party will be responsible for paying the return shipping as well as any other charges applied by the shipping company

Oversized Items

Toys such as baby walkers, play tables, tents and other extra heavy or bulky items are considered oversized and a shipping surcharge is already included in the product price.  The price of the oversize item is included in your order price and will be counted towards qualifying for free shipping!

PO Boxes

Ape to Zebra Toys does ship to PO Boxes.

Hawaii, Alaska, Puerto Rico, Guam, APO/AFO

Parcels shipping to Hawaii, Alaska, US Military addresses, Puerto Rico and Guam may be subject to additional shipping charges. You will be contacted by a Blanche Zebra in customer service with the exact shipping cost for your approval before your parcel is shipped.

Order Shipping Timeframes

While Ape to Zebra Toys strive to ship all orders received by 10:00 am (EST) on the same business day (or next business day for orders received over weekends and Canadian statutory holidays), we do occasionally have delays. For guaranteed shipment dates, please select either Express or Courier delivery and ensure that your order is placed by 7 am EST Monday through Friday. The order will ship the same day. Orders placed on Saturday, Sunday or a recognized holiday with Express or Courier as the shipping method will ship the next business day.

Incorrect Shipping Address, Unclaimed, Returned to Sender

Ape to Zebra Toys does not assume responsibility for orders with incorrect shipping addresses. Orders with incorrect shipping addresses may be re-routed by Canada Post, USPS or UPS or even get returned to Ape to Zebra Toys as undeliverable.

If the shipment is re-routed by Canada Post, UPS or USPS: A $15.00 charge may be assessed to the billing party. The billing party is also responsible for any additional shipping fees charged by the shipping company to reroute the parcel and get it delivered.
If an item is unclaimed or returned to sender:
Ape to Zebra Toys will be charged by the shipping company for the return of an item. The billing party will be responsible for the original shipping cost as well as the return shipping cost. The billing party will be notified by email if a package has been returned to us. The billing party will have 10 business days to respond. In the event where the order is cancelled or where there was no response to the email sent, a 15% restocking charge will be applied to the order.

Returns & Exchanges

General Return Policy

Ape to Zebra Toys sells high quality toys and we want you to be entirely satisfied with purchase made at Ape to Zebra Toys. If you're not happy we welcome your return or exchange within 30 days of the original order date as long as the following criteria are met:
  • The item(s) were purchased from Ape to Zebra Toys.
  • The item(s) is new and unused with no signs of wear or use.
  • All original packaging, including warranties, inner packaging and tags must be present, attached, and in good condition.
  • Items cannot be returned if assembled.
  • Items returned within 30-120 days of purchase are eligible for store credit only.

The Return/Exchange Process

STEP 1. Obtain the "Return/Exchange Form"
Due to the small number of returns we get and in order to ensure that our operations are as eco friendly as possible Ape to Zebra Toys did not include a Return/Exchange Form with your shipment. Please contact us via the "Contact Us" page with your order number as well as the billing party's first and last name and your email address or fax number and we will get a return/exchange form to you. Simply fill out the form and enclose it with your shipment. The form will contain all the information you will need to do a return/exchange.
STEP 2. SEND US YOUR RETURN
For your protection and to help ensure you get a full refund, we recommend the following:
Use the original packaging materials and box.
Since you will be responsible for the package until we sign for it you will have to make sure that the goods are packaged such that it do not get damaged during shipping. We also recommend you take out some shipping insurance to protect you in case the package gets lost or damage during shipping.
STEP 3. GET A REFUND OR STORE CREDIT
Within 1-2 weeks upon receipt and inspection of a returned package, Ape to Zebra Toys will issue a refund or store credit of the purchase price paid less any coupons, point discounts, shipping charges and gift wrapping fees, if applicable.

For example, if you return an item that is $20 and used a 10% off coupon, $18 will be refunded. Additionally, if the merchandise being returned causes the original order total to fall below the free shipping product total, the value for shipping the original package will be charged.
  • The original purchasing credit card is issued a refund within 5 business days of receipt and inspection of returned package. It typically takes 1-5 additional business days for the refund to post or appear on a credit card statement.
  • Items received as gifts are eligible for store credit or item exchange.
  • Shipping and gift bag charges are not refundable unless there was an error on our part.
  • If the order being returned took advantage of a promotion, i.e., free shipping or a coupon, the value of the promotion will be deducted from the refund. The value of Ape to Zebra Toys' Free Expedited Shipping is calculated based on the shipping destination.
  • Refused shipments/orders will be subject to a return shipping fee charged to the billing party. The refused shipment may be assessed an additional 15% restocking fee. The assessment will be deducted from the refund amount.
  • All returned orders may be subject to a 15% restocking fee, due to damage incurred by customer, or poor repackaging of returned items. The assessment will be deducted from the refund amount.
  • Damaged or Defective Items

    We love our toys and want our toys to arrive on time and in perfect condition. Unfortunately, defective or damaged products do occasionally occur. Don't worry! We'll do our best to remedy the situation quickly. This is what you need to do:
      • STEP 1:  We need defective or damaged items to be reported within 14 days of the original ship date.
      • STEP 2:  DO NOT ship the item back to us. CONTACT US (via Contact Us page) for instructions. Be prepared, we may need to validity of your claim and may ask you to email us a picture of the damaged item or in some cases to return the item. We will discuss that with you.
      • STEP 3: Depending on the item, we may ship a replacement or if the item is no longer available issue a credit to the billing credit card.

    Please Note: we do not pay for return shipping costs unless pre-approved by a Ape to Zebra Toys Customer Care Representative and the approval is noted on the original order in our system.

    Unfortunately, we've had customers who claim to have received damaged products in order to receive a free return label from us. Because of this, we withhold credit until the item is returned and inspected. If it is determined that the item(s) is not damaged/defective or was damaged due to mishandle by the customer, we reserve the right to charge the billing party for the cost of return shipping. The cost of return shipping is determined by our shipping carriers and is based on the package weight, dimensions and shipping origin and destination.

    Any warranty or damage issues after 30 days are handled by the manufacturer. Again, please contact us before returning a damaged or defective item. We will help you get in contact with the distributor/manufacturer of the product in order to help you with your claim for a defective/damaged item.

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